NAMI Finger Lakes Crisis/Support Information
If a crisis erupts with you or your loved one, use these Emergency Numbers for Ithaca, NY and the surrounding area (we call this The Crisis File).
This is information we hand out in our NAMI Finger Lakes Family-to-Family course. We have included it here so anyone can access it. You may also print the NAMI Finger Lakes Crisis File in PDF.
These numbers will put you in contact with not only emergency services, but also agencies and people who can help with related issues such as treatment, homelessness, engagement with the law, unemployment, etc. This information is current as of September 2020.
If your home situation has deteriorated to the point where your relative must leave or must be taken to the hospital for treatment, we have prepared a sample Intervention Plan.
Mental Health Crisis/Medical/Fire/Emergency- DIAL 911– Tell dispatcher about mental health concerns. You may ask for a CIT trained officer. CIT is Crisis Intervention Team training that prepares law enforcement officers for responding to mental health and other crisis calls safely. Dial 911 if risk is imminent. For other emergency outreach services, call 247-6200 24/7.
Suicide Prevention & Crisis Service of Tompkins County: 607-272-1616 or 800-273-8255
You do not have to be suicidal to access this crisis service. Often, families and friends of people in crisis call this number to help assess how to move forward to help their loved on.
Tompkins County Sheriff (779 Warren Road)-
Administration: 257-1345 – Sheriff’s office: 272-2444– Crisis situations: 911
Critical Incident Team: 272-9973 Press 2 for Dispatch:
Describe the situation. Dispatch will decide if Critical Incidents Team is needed.
Tompkins County Community Services Database-
Dial 211 or search the database athttps://hsctc.org/211tompkins/
Police: Ithaca Police: Non-Emergency Police Number: 272-3245
Cayuga Heights Police: 257-1011 Will get voice mail if office is not open. *If you need help, do not leave a message* Press 1. Call will go to dispatch.
NY State Police: (1850 Dryden Road, Freeville, NY 13068) 273-4671 or 347-4440
For emergencies ask for the Sergeant on Duty and for a CIT trained officer
Cornell University Public Safety-
Emergency Dispatch – 255-1111 – Administration – 255-7302
Ithaca College Campus Safety Emergency Dispatch – 274-3353
NY State Office of Mental Health:
(212) 831-7007 https://www.omh.ny.gov
COVID-19 Emotional Support Hotline- 844-863-9314
Hospital: Cayuga Medical Center– 274-4011
Director of Behavioral Services: Eric Jansen- 274-4304
Behavioral Services Unit Desk: 274-4304
Behavioral Services Unit Patient phone 274-4336 (answered only during visiting hours)
Tompkins County Mental Health Clinic (201 E. Green St.):
New York State Mental Hygiene Legal Services:
Legal advocacy for hospitalized patients/clients, OPWDD issues, SRO housing evictions, 17A Guardianships, Article 81 Guardianships, Contact- Kristin Snyder 607-240-5360- 44 Hawley St., Binghamton, NY 13901
Call 911 for mental health emergency
COVID RESOURCES: https://tompkinscountyny.gov/files2/health/chs/covid19/Mental-Health-Resources-During-COVID19-Tompkins_04.06.pdf
Commissioner of Mental Health: Frank Kruppa- 274-6230
Deputy Commissioner of Mental Health-Harmony Ayers-Friedlander- 274-6230
Community Services Coordinator– Harmony Ayers-Friedlander- 274-6230
Acting Medical Director: Gerard Lippert M.D.- 274-6200
Dual Recovery Coordinator: Richard Shaw- 274-6215
SPOE – Single point of entry: Richard Shaw- 274-6215
Tompkins County SPOA Coordinator-Children’s Services: Sally Manning- 607-592-0992
Assisted Outpatient Treatment: Richard Shaw- 274-6215
Outpatient Clinic Supervisor: Susan Spicer- 274-6230
Nursing Supervisor- Susan Spicer- 274-6230
Forensics &Emergency Outreach Service– Christy Bianconi- 274-6230
General Intake: Melissa Kilanowski- 274-6200
Personalized Recovery Oriented Services (PROS): Heather Sanford- 274-6200
Greater Binghamton Health Center-
Call: 607-724-1391 Online: https://omh.ny.gov/omhweb/facilities/bipc
Help Line– 607-273-2462 or email email@example.com
Executive Director: Beth McGee- 607-288-2460
NAMI-Finger Lakes Support Groups: firstname.lastname@example.org
NAMI NY State:
1-518-462-2000 or 1-800-950-3228: http://www.naminys.org
NAMI National- HelpLine: 1-800-950-NAMI (6264) or email@example.com nami.org
Mental Health Association in Tompkins County
301 South Geneva Street, Suite 109, Ithaca, NY 14850
No fee for services.
The REACH Project Inc. is a nonprofit organization with the belief that all individuals deserve respectful, equitable, access to compassionate healthcare in a setting where they will not be stigmatized or judged based on drug use, homelessness, or any other issue that may cause less than adequate care in today’s healthcare environment. The REACH Project owns and operates the first low threshold, harm reduction medical practice in Ithaca, NY: REACH Medical.
Family & Children’s Service of Ithaca – 273-7494
127 West State Street, Ithaca
http://www.fcsith.org Intakes and new clients by phone Mon.-Thurs.
Rescue Mission Emergency Shelter– 273-9177
Tomkins County Department of Social Services– 274-5356
Special Services Department for Emergency Housing from 8-4:30 call 274-5644
Food Assistance– 274-5201 or 274-5341
**Note: Police will respond to requests for wellness checks homeless people.
Mid Lakes Assertive Community Treatment Team (ACT): 607-535-6424
Lakeview Mental Health Service (Housing):
114 S Geneva Street, Ithaca 277-4768 http://www.lakeviewmhs.org
Director of Residential Services- Tracy Decker- 277-4768 ext. 3030
Unity House (Housing and Respite) 315-253-6227
OnTrackNY (for first break young adults)- 763-2729 http://www.ontrackny.org
Alcohol and Drug Council of Tompkins County: 274-6288
Staff is available daily by phone and video.
Cayuga Addiction and Recovery Services: 273-5500
Advocacy Center: 277-5000
Tompkins Work Force New York:
171 East State Street (Center Ithaca), Suite 241, Ithaca
How to Help When a Person with Mental Illness is Arrested –
How To Help When A Person With Mental Illness is Arrested (pdf)
NAMI Guide for Navigating a Mental Health Crisis- pdf