Crisis File

NAMI Finger Lakes Crisis/Support Information

If a crisis erupts with you or your loved one,  use these Emergency Numbers for Ithaca, NY and the surrounding area (we call this The Crisis File).

This is information we hand out in our NAMI Finger Lakes Family-to-Family course. We have included it here so anyone can access it. You may also print the NAMI Finger Lakes Crisis File in PDF.

These numbers will put you in contact with not only emergency services, but also agencies and people who can help with related issues such as treatment, homelessness, engagement with the law, unemployment, etc. This information is current as of September 2020.

If your home situation has deteriorated to the point where your relative must leave or must be taken to the hospital for treatment, we have prepared a sample Intervention Plan.

Note: The Ithaca and Tompkins County Area Code is 607

Mental Health Crisis/Medical/Fire/Emergency- DIAL 911– Tell dispatcher about mental health concerns. 911 if risk is imminent. For other emergency outreach services, call 247-6200 24/7

Suicide Prevention & Crisis Service of Tompkins County:

607-272-1616 or 800-273-8255

New York State Mental Hygiene Legal Services:
Legal advocacy for hospitalized patients/clients, OPWDD issues, SRO housing evictions, 17A Guardianships, Article 81 Guardianships,

Contact- Kristin Snyder 607-240-5360
44 Hawley St., Binghamton, NY 13901

Tompkins County Community Services Database-

Dial 211 or search the database at

Police: Ithaca Police:   Non-Emergency Police Number:  272-3245
Critical Incident Team: 272-9973   Press 2 for Dispatch:  Describe the situation.  Dispatch will decide if Critical Incidents Team is needed.

Cayuga Heights Police: 257-1011
Will get voice mail if office is not open.  *If you need help, do not leave a message*  Press 1.  Call will go to dispatch.

Tompkins County Sheriff (779 Warren Road)-
Administration: 257-1345 – Sheriff’s office: 272-2444
Crisis situations: 911 

NY State Police:  (1850 Dryden Road, Freeville, NY 13068) 273-4671 or 347-4440 – For emergencies ask for the Sergeant on Duty

Cornell University Public Safety-
Emergency Dispatch – 255-1111  –  Administration – 255-7302

Ithaca College Campus Safety   Emergency Dispatch – 274-3353

Tompkins County Mental Health Clinic (201 E. Green St.):


Call 911 for mental health emergency

Commissioner of Mental Health: Frank Kruppa- 274-6230
Deputy Commissioner of Mental Health-Harmony Ayers-Friedlander- 274-6230
Community Services Coordinator– Harmony Ayers-Friedlander- 274-6230
Acting Medical Director:  Gerard Lippert M.D.- 274-6200
Dual Recovery Coordinator: Richard Shaw- 274-6215
SPOE – Single point of entry:  Richard Shaw- 274-6215
Assisted Outpatient Treatment: Richard Shaw- 274-6215
Outpatient Clinic Supervisor:  Susan Spicer- 274-6230
Nursing Supervisor- Susan Spicer- 274-6230
Forensics &Emergency Outreach Service– Christy Bianconi- 274-6230
General Intake: Melissa Kilanowski-  274-6200
Personalized Recovery Oriented Services (PROS): Heather Sanford- 274-6200

NY State Office of Mental Health:
(212) 831-7007
COVID-19 Emotional Support Hotline- 844-863-9314

Hospital:  Cayuga Medical Center– 274-4011

Director of Behavioral Services: Eric Jansen- 274-4304

Behavioral Services Unit Desk: 274-4304

Behavioral Services Unit Patient phone 274-4336 (answered only during visiting hours)

Greater Binghamton Health Center-

NAMI-Finger Lakes:

Help Line– 607-273-2462 or email

Executive Director: Beth McGee- 607-288-2460

NAMI-Finger Lakes Support Groups:

NAMI NY State:

1-518-462-2000 or 1-800-950-3228:

NAMI National- HelpLine: 1-800-950-NAMI (6264) or

Family & Children’s Service of Ithaca
 – 273-7494

127 West State Street, Ithaca 

Mental Health Association in Tompkins County

301 South Geneva Street, Suite 109, Ithaca, NY 14850
Executive Director:  Josephine Gibson
No fee for services.

Emergency Housing

Rescue Mission Emergency Shelter– 273-9177 

Tompkins County Department of Social Services–  274-5356

Special Services Department for Emergency Housing from 8-4:30 call 274-5644
Food Assistance– 274-5201 or 274-5341

Note:  Police will respond to requests for wellness checks homeless people. 

 Mid Lakes Assertive Community Treatment Team (ACT): 607-535-6424

Lakeview Mental Health Service (Housing):
114 S Geneva Street, Ithaca        277-4768

Director of Residential Services- Tracy Decker- 277-4768 ext. 3030

Unity House (Housing and Respite) 

OnTrackNY (for first break young adults)- 763-2729

Alcohol and Drug Council of Tompkins County:   274-6288
Staff is available daily by phone and video.

Cayuga Addiction and Recovery Services:  273-5500

Advocacy Center:  277-5000

Tompkins Work Force New York:

171 East State Street (Center Ithaca), Suite 241, Ithaca


How to Help When a Person with Mental Illness is Arrested

How To Help When A Person With Mental Illness is Arrested (pdf)

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