Crisis File

NAMI Finger Lakes Crisis/Support Information

If a crisis erupts with you or your ill loved one,  use these Emergency Numbers for Ithaca, NY (we call this The Crisis File).

This is information we hand out in our NAMI Finger Lakes Family-to-Family course. We have included it here so anyone can access it. You may also print the Mental Illness Crisis File in PDF format.

These numbers will put you contact with not only emergency services, but also agencies and people who can help with related issues such as treatment, homelessness, trouble with the law, unemployment, etc. This information is current as of Feb 2015.

If your home situation has deteriorated to the point where your ill relative must leave or must be taken to the hospital for treatment, we have prepared a sample Intervention Plan.

Note: The Ithaca and Tompkins County Area Code is 607


Mental Health Crisis/Medical/Fire/Emergency: 911 

Police: Ithaca Police:   Non-Emergency Police Number:  272-3245

Critical Incidents Team: 272-9973   Press 2 for Dispatch:  Describe the situation.  Dispatch will decide if Critical Incidents Team is needed.

Mike Gray:  272-9973 ext. 2

Cayuga Heights Police: 257-1011  Will get voice mail if office is not open.  If you need help, do not leave a message – press 1.  Call will go to dispatch.

Tompkins County Sheriff (779 Warren Road)          Administration: 257-1345

Sheriff’s office: 272-2444        Crisis situations: 911 

NY State Police:  (1850 Dryden Road, Freeville, NY 13068) 273-4671 or 347-4440

For emergencies ask for the Sergeant on Duty

Cornell University Public Safety       Emergency Dispatch – 255-1111   

Administration – 255-7302 

Ithaca College Campus Safety   Emergency Dispatch – 274-3353  

Hospital:  Cayuga Medical Center: 274-4011 Web page:  (

Behavioral Services Unit Desk: 274-4304

Behavioral Services Unit Patient phone 274-4336 (answered only during visiting hours)

Mental Health Clinic (201 E. Green St.):

            Call 911 for mental health emergency

Commissionerof Mental Health: Frank Krupa:  274-6230

Deputy Commissioner of Mental Health:  Sharon MacDougall:  274-6230

Acting Medical Director:  Gerard Lippert M.D.  274-6200

Dual Recovery Coordinator: Richard Shaw: 274-6215

SPOE – Single point of entry:  Richard Shaw: 274-6215

3rd Floor Outpatient Clinic Supervisor:  Susan Spicer: 274-6230

Intake and 4th Floor outpatient Clinic Supervisor: Beth Midura:  274-6200

Forensics &Emergency Outreach Service: Joanne Conway and Jason Stark: 274-6230

General Intake: Beth Midura:  274-6200

Children and Youth Supervisor:  Beth Midura: 274-6200


NAMI-Finger Lakes: 273-2462 (

NAMI-Finger Lakes Support Groups:   Facilitators

 NAMI NY State: 1-518-462-2000 or 1-800-950-3228: (

NY State Office of Mental Health:  (212) 831-7007 (

Family & Children’s Service of Ithaca 127 West State Street 273-7494 (

Suicide Prevention & Crisis Service of Tompkins County: 272-1616   800-273-8255

Mental Health Association in Tompkins County273-9250 (

301 South Geneva Street, Suite 109, Ithaca, NY 14850

Director:  Josephine Cohen

Adult services coordinator: David Bulkley


Emergency Housing

Rescue Mission Emergency Shelter:  273-9177

Tomkins County Department of Social Services:  274-5356

Special Services Department for Emergency Housingfrom 8-4:30 call 274-5644

Note:  Police will respond to requests for wellness checks homeless people.

Lakeview Mental Health Services: (Housing)   114 S Geneva Street, Ithaca 277-4768

Director of Residential Services:  Tracy Decker 277-4768 ext. 3030


Mid Lakes Assertive Community Treatment Team: Watkins Glen   535-6424

Alcohol and Drug Council of Tompkins County:   274-6288

Cayuga Addiction and Recovery Services:  273-5500

Advocacy Center:  277-5000

Tompkins Work Force New York:  171 East State Street (Center Ithaca), Suite 241, Ithaca (  272-7570

New York State Mental Hygiene Legal Services:Kevin Moshier, attorney: 271-9262

How to Help When a Person with Mental Illness is Arrested (pdf file)How To Help When A Person With Mental Illness is Arrested


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