Crisis File

NAMI Finger Lakes Crisis/Support Information

If a mental health crisis occurs for you or your loved one,  use this information to find resources to assist you. These resources are appropriate for the Ithaca, NY and surrounding areas (we call this The Crisis File).

We have included it here so anyone can access it. You may also print the NAMI Finger Lakes Crisis File in PDF.

These numbers will put you in contact with not only emergency services, but also agencies and people who can help with related issues such as treatment, homelessness, engagement with the law, unemployment, etc. This information is current as of September 2020.

If your home situation has deteriorated to the point where your relative must leave or must be taken to the hospital for treatment, we have prepared a sample Intervention Plan.

For a Mental Health Crisis in Tompkins County-

Mobile Crisis may be reached during office hours by calling Tompkins County Mental Health at 607-274-6200 and asking for Mobile Crisis.

All other times- Contact the Crisis Line through Suicide Prevention and Crisis Services of Ithaca at 607-272-1616 or 800-273-8255. Explain the concern for yourself or your loved one and ask for Mobile Crisis to respond. CIT prepares First Responders for responding to mental health and other crisis calls safely.

Suicide Prevention & Crisis Service of Tompkins County: 607-272-1616 or 800-273-8255
You do not have to be suicidal to access this crisis service. Often, families and friends of people in crisis call this number to help assess how to move forward to help their loved one

Tompkins County Sheriff (779 Warren Road)-
Administration: 257-1345 – Sheriff’s office: 272-2444Crisis situations: 911 

Tompkins County Community Services Database-
Dial 211 or search the database at
Police: Ithaca Police:   Non-Emergency Police Number:  272-3245

Cayuga Heights Police: 257-1011  Will get voice mail if office is not open.  *If you need help, do not leave a message* Press 1.  Call will go to dispatch.

Police: Ithaca Police:   Dial 911 for Emergency/Non-Emergency Number:  272-3245

NY State Police:  (1850 Dryden Road, Freeville, NY 13068) 273-4671 or 347-4440
For emergencies ask for the Sergeant on Duty and for a CIT trained officer

Cornell University Public Safety-
Emergency Dispatch – 255-1111  –  Administration – 255-7302

Ithaca College Campus Safety   Emergency Dispatch – 274-3353 

NY State Office of Mental Health:
(212) 831-7007
COVID-19 Emotional Support Hotline- 844-863-9314

Hospital:  Cayuga Medical Center– 274-4011

Director of Behavioral Services: Eric Jansen- 274-4304
Behavioral Services Unit Desk: 274-4304
Behavioral Services Unit Patient phone 274-4336 (answered only during visiting hours)
Tompkins County Mental Health Clinic (201 E. Green St.):

New York State Mental Hygiene Legal Services:
Legal advocacy for hospitalized patients/clients, OPWDD issues, SRO housing evictions, 17A Guardianships, Article 81 Guardianships, Contact- Kristin Snyder 607-240-5360- 44 Hawley St., Binghamton, NY 13901

Call 911 for mental health emergency

Tompkins County Mental Health Clinic- 201 E. Green St., Ithaca
Same-day Intakes are available on a first come-first served basis Monday through Thursday beginning at 8:15 AM.  Call 607-274-6200 for more information.

Commissioner of Mental Health: Frank Kruppa- 274-6230
Deputy Commissioner of Mental Health-Harmony Ayers-Friedlander- 274-6230
Community Services Coordinator– Harmony Ayers-Friedlander- 274-6230
Acting Medical Director:  Gerard Lippert M.D.- 274-6200
Dual Recovery Coordinator: Richard Shaw- 274-6215
SPOE – Single point of entry:  Richard Shaw- 274-6215
Tompkins County SPOA Coordinator-Children’s Services: Sally Manning- 607-592-0992
Assisted Outpatient Treatment: Richard Shaw- 274-6215
Clinic Director  Susan Spicer- 274-6230
Nursing Supervisor- Eric Kunze-274-6230
General Intake: Melissa Kilanowski-  274-6200
Personalized Recovery Oriented Services (PROS): Heather Sanford- 274-6200

Greater Binghamton Health Center-
Call: 607-724-1391     Online:

NAMI-Finger Lakes:
Help Line– 607-273-2462
NAMI-Finger Lakes Support Groups:
No fee for services.

NAMI NY State:
1-518-462-2000 or 1-800-950-3228:

NAMI National- HelpLine: 1-800-950-NAMI (6264) or

Mental Health Association in Tompkins County
301 South Geneva Street, Suite 109, Ithaca, NY 14850
No fee for services.

The REACH Project Inc. is a nonprofit organization with the belief that all individuals deserve respectful, equitable, access to compassionate healthcare in a setting where they will not be stigmatized or judged based on drug use, homelessness, or any other issue that may cause less than adequate care in today’s healthcare environment. The REACH Project owns and operates the first low threshold, harm reduction medical practice in Ithaca, NY: REACH Medical.

Mental Health Association in Tompkins County
301 South Geneva Street, Suite 109, Ithaca, NY 14850
No fee for services.

Family & Children’s Service of Ithaca – 273-7494
127 West State Street, Ithaca    Intakes and new clients by phone Mon.-Thurs.

Mid Lakes Assertive Community Treatment Team (ACT): 607-535-6424

Emergency Housing

Rescue Mission Emergency Shelter– 273-9177
Tomkins County Department of Social Services–  274-5356
Special Services Department for Emergency Housing from 8-4:30 call 274-5644
Food Assistance– 274-5201 or 274-5341

**Note:  Police will respond to requests for wellness checks for loved ones and/or unhoused people.

Lakeview Mental Health Service (Housing):
114 S Geneva Street, Ithaca        277-4768
Director of Residential Services- Tracy Decker- 277-4768 ext. 3030

Unity House (Housing and Respite)  315-253-6227

OnTrackNY (for first break young adults)- 763-2729

Alcohol and Drug Council of Tompkins County:   274-6288
Staff is available daily by phone and video.

Cayuga Addiction and Recovery Services:  273-5500

Advocacy Center:  277-5000

Tompkins Work Force New York: 
171 East State Street (Center Ithaca), Suite 241, Ithaca

How to Help When a Person with Mental Illness is Arrested –
How To Help When A Person With Mental Illness is Arrested (pdf)

NAMI Guide for Navigating a Mental Health Crisis- pdf

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